Terms and Conditions

My estimate and any subsequent contract entered into will be subject exclusively to my Terms and Conditions as set out below. If you accept my estimate and commission me you are agreeing to these as set out below.

Sufficient information will need to be provided to ensure the final copy meets requirements. The subsequent product is a digital product only and not a physical purchase. The package as stated in the quote includes one round of revisions and a further round can be purchased as a custom item on request.

Commencement of Work

Before your project is undertaken, I require a confirmation email, stating approval of the quote. This approval confirms the below:

•You have read and agree to my terms and conditions

•You are authorised to commission the project

•You agree to my fees

Timescale and Deadlines

I will make every effort to ensure your project is delivered on time. In the unlikely event that I cannot meet the agreed deadline, I will let you know as soon as possible. I will not be held liable for any loss or damages to any party as a result of missing a deadline.

Client Confidentiality                                                                                                                                           I will keep confidential and will not disclose to any third parties or make use of material or information communicated to myself in confidence for the purposes of the commission of work, save as may be reasonably necessary to enable me to carry out obligations in relation to the commission of work.

Fees                                                                                                                                                                 Fees will always be calculated in GBP (British Pound) any conversion thereafter will be subject to the facilitator i.e. Etsy or bank rates and international fees or charges for which, I (Johanna Charlton) are not responsible for. Any additional charges are the responsibility of the client. Please note, the exchange rate is adjusted regularly and may be applied immediately and without notice to you. I reserve the right to increase my fees and review the rates I charge on an ongoing basis.

Intellectual Property Rights

Upon completion of the project and once I have received payment, all copyrights are automatically transferred to the client providing they are used for the purposes as specified. I reserve the right to use any extracts of my work for my own portfolio and marketing, unless otherwise agreed beforehand.

I grant you permission to use my words for free after you’ve paid for them. But only in the publications or websites for which they were commissioned. I reserve my economic rights – i.e. the right to charge you extra for using them in publications, adverts and websites for which I did not write them, or publications you did not tell me they were for. This means that if I write copy intended for a brochure you need to tell me if you also want to use those words in a paid advertisement or on a website. I may not charge you but I reserve the right to do so. 

Reproduction rights granted are personal to you and may not be assigned, nor may any words I give to you be loaned or transferred to third parties save for the purpose of the exercise by the Client of such reproduction rights. 

Refunds and Returns                                                                                                                                  Refunds and returns are not accepted unless previously agreed with the Client prior to the project being purchased. Providing the product(s) have been provided as per the quote agreed upon, no refunds or returns can be requested or satisfied based on stylistic differences.

Errors and Omissions

I make every effort to ensure that the project is proofread, grammatically accurate and factually referenced where applicable. However, I cannot guarantee that every project is completely free from typographical, grammatical or factual errors.


Whilst I make every effort not to breach any copyright, you agree to indemnify me against action that may arise as a result of using my services.

By using my services, you agree to indemnify me against:

•Any claim, including that of a third party, for compensation or damages resulting from the use of our written material or from unsought permissions to use my material.

While I take all reasonable care in the performance of this agreement generally, I shall not be liable for any loss or damage suffered by the Client or by any third party arising from use or reproduction of any words or phrases created. 

The Client agrees to indemnify Johanna Charlton in respect of any claims or damages or any costs arising in any manner from the reproduction without proper reproduction rights of any words and/or phrases supplied to the Client by Johanna Charlton. 

Although every piece of written content I produce is original, the client accepts full responsibility for checking the authenticity of the project, including research materials and citations supplied and indemnify me of any compensation for loss or damages. It is the Client who must satisfy themselves that all necessary rights and/or consents which may be required for reproduction, are obtained and it is acknowledged that Johanna Charlton gives no warranty or undertaking that any such rights and/or or consents have or will be obtained whether in relation to the use of names, people, trade marks, registered or copyright words and/or phrases. In the event that the words and/or phrases issued or reproduced by or with the authority of the Client then the Client shall indemnify Johanna Charlton against any loss or damage, proceedings or costs where such rights, releases or consents have not been obtained. 

This Agreement shall be governed by the laws of England & Wales. 

These Terms and Conditions shall not be varied except by agreement in writing. 

By approving this quote you agree to all terms as written in this agreement.